[Resolved]  Samsung Refrigerators — after sales service

Address:

Pune, Pune, Maharashtra, 411007

I purchased a refrigerator from vijay sales make samsung.
The price was around 70k.
Purchased this in 2014.
I made a service call in march 2019 as the cooling had stopped completely.
The samsung person took his own sweet time of 3 days to inspect the fridge.
On inspecting the refrigerator by the samsung technician i was told the gas charging and change of drier needed to be carried out.
For that i had to wait for 2-3 days.
Later, on charging the gas and replacing the drier it still didnt work and was concluded that it needed nitrogen flushing.
So the technician left promising the work to get over within 2-3 days as the nitrogen had to be ordered from samsung gurgaon office.
10 days after calling him & his team leader for 100s of times.
Finally after 10days another tech. Arrived with the nitrogen which probably was from a samsung service associate. Now he inspected and told that it was the faulty compressor that was the culprit and nitrogen flushing was not necessary.
So after 3 days he replaced the compressor.
On replacing the compressor the refrigerator still did not work. Now i was told that the problem was some blocked capillary and which had to be cleaned.
Now i am still waiting for the repairs to be completed.
All this process took only 1000s of calls, a waiting period of 22 days, false promises, chasing people, a lot of mental suffering in summer.
Now today (22/04/2019) i have been told that even cleaning the blocked capillary will not help. And that this refrigerator is non repairable.
And now that this case has been forwarded samsung office and i am at their mercy and have to wait for a solution if at all.
Pl help.