[Resolved] Samsung

[Resolved] Samsung — Refund

P PrabhSvirdi Sep 13, 2022 This thread was updated on Sep 13, 2022

I`ve bought Samsung Galaxy Buds live from samsung shop app on 3th September, 2020 and it got approved at 12:25am on 4th September, 2020. Just when I bought I cancelled the order at 12:46am to buy Galaxy Buds plus. The order ID is [protected]. Today is 9th September, 2020 but I still haven`t got my refund back and it is not even initiated yet. I mailed to customer care and even called on toll free. They said they will return it in 5-7 days but still no refund I am a middle class person who lives on the edge of the bread. I ordered a product costing Rs.14990/- first time in my life and this is the experience from top known company. I want my refund back. It`s a hard earned money. Order ID: [protected] +1 photos Was this information helpful? No (0) Yes (3)
Sep 11, 2020 Complaint marked as Resolved Refund arrived in my bank Samsung India customer support has been notified about the posted complaint. Verified Support Sep 11, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd
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Comments

kewal10

Dear Sir,

I placed 1 order for Samsung A71 on 01st October vide order No. [protected]. But due to some change in plan I had to cancel my order on same day.
I am still waiting for Samsung to refund back my Money.

I regret to inform that their customer service executives are not responding appropriately. They either put my call on hold or apologize for being late in refunding my amount. But none of them has done anything to expedite the process.

I am a middle class man and the amount is huge for me. Request for your intervention and support in getting back my hard earned money from this company.

Ticket No. shared by customer executive = 1745599 (no written communication received for same)

Vinod Rohara

Sep 13, 2022

I ordered Samsung refrigerator from Samsung shop application on 08/08/2022. I received a dent and damaged product on 18/08/2022, I filed return and it is picked up on 30/08/2022. And delivered in Samsung warehouse on 04/09/2022, yet my refund is not provided by the company and not giving proper response. I invested my hard earned money. Kindly refund my amount on urgent basis.