[Resolved] Samsung — Refund not yet received for damaged refrigerator

jrdidhe

from Powai, Maharashtra

Address:

Samsung India website

My order No. [protected]
I received the refrigerator in damaged condition. After complaining product was reverse picked up after 15 days. Now another 15 days passed they didn’t bother about refund the amount.
Order placed on 25th October 2020.
Reverse pickup done on 14th November 2020.
Thereafter no body responding to initiate the refund process

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Nov 29, 2020

Complaint marked as Resolved

Finally Samsung refund the amount. Thanks to the consumer complaint team. Please don’t go for Samsung estoppel website. If you still need Samsung product it’s better to take it from local shop or dealer.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Nov 27, 2020

Updated by jrdidhe Poor quality of customer care management. Repeatedly closing the existing ticket no. assigned new ticket no and then giving new time line next 48 -72 hours to respond. like this they delayed more than 30 days to refund my amount. Still now no body listening and show any effort to refund the amount. Never ever go for Samsung.