[Resolved] Samsung — Regarding handset issue

[email protected]

from Jodhpur, Rajasthan

Address:

342001

Dear sir,
i have submitted A7 2016 to the service center as the nothing is coming on display .. the service center worker checked it and taken it in warranty now they are telling me that it is out of warranty and will charge accordingly to change the display.. as per service term and condition broken/damaged display is not covered under the warranty .. kindly do the needfull and revert back as soon ..i am attaching here with the receipt of receiving phone to the service center...
Now they are arguing with the issue on change of display that the phone is out of warranty not changing... As the the warranty rule company has to replace the said display under warranty as they have taken it into warranty and they have to change display in warranty without any cost.. if they will not change the display then matter will be taken as litigation matter and will file a case against the company in the consumer Court.

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Apr 26, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Mar 19, 2017

Laishram Sanjit's response Then what about the process

Mar 24, 2017

Updated by [email protected] Complaint

Mar 24, 2017

Updated by [email protected] Handset issue

Verified Support

Mar 24, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd