Samsung — Regarding poor and worst customer support and service

Address: Authorised Samsung Service Center - Sri Senthur Electronics, No 122, North Market Street, Madurai, Tamil Nadu 625001

Recently I had an issue with the display of my Samsung F54 mobile. I took it to the Samsung Service Center at Simmakkal, Madurai and they said that they have to change the display, and it will be covered under my mobile's warranty as it has only been 9 months since it had been purchased. I informed them clearly that I need my mobile repaired as soon as possible as it is very important for my work. They told me that they don't have my mobile's display currently in stock and they will order it and assured to repair my mobile in one week's time. But it has been 11 days since I gave my mobile for repair, from then whenever I call the service center, they almost never pick up the call and respond. And on the rase occasion they pick the call, the get my details and would tell me that they will check my mobile's status and get back to me soon. But they have never called me back to inform me the status of the repair. Yesterday when I called them again, first they ignored my calls as usual and finally when they responded, they asked me whether I had paid any advance for the service, I could not understand how irresponsible, and money minded they can be not remembering the details and particulars of the repair service I required. And I them that they had told me that it will be covered under warranty. Well, if they would have told me earlier that I had to pay for their service, I would have paid so. I asked them will they not do timely and the service they are hired to do so if they service is covered under warranty? Their reply was that they will check the status of my mobile and get back to me. And they did not call me back, after two hours I called them back myself and they replied that they had received the display of my mobile from the company and will soon repair it and I can get my mobile the very next day. And today they called and said they had just received the display today and it will take two more days to complete the repair work. And that will make it 2 weeks from the time I had given my mobile at the service center. This the worst service I had ever experienced before. I want my mobile to be repaired as soon as possible.