[Resolved] Samsung — Repair services

Md Arqam Muallim

Address:

Siddique street, Near Tanzeem, Bhatkal- 581320

Problem from the service provider repaired service in Bhatkal. From more than a year, refrigerator is unserviceable, repair services provided was not upto the mark. Last month person named Rajesh (mob no: [protected]) two times visited for repair but just charging servicing amount 2000 & 2nd time 2500, but repaired equipment conditions unchanged. Both the times he just charged the repairing amount without valid output.

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Sep 16, 2020

Complaint marked as Resolved

Repair service person sent via service centre named Rajesh (mob no: 8806116640). 2times he came for repair but without any final output just charged 2000 and 2nd time 2500. Equipment serviceability state was unchanged still u/s.

Samsung India customer support has been notified about the posted complaint.

Sep 16, 2020

Updated by Md Arqam Muallim Just now after more than a year o[censored]nserviceability, equipment has been taken for repair. Let’s hope for a good output, but what about previous charges..? Without repairing the equipment..?

Verified Support

Sep 18, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Comments

ArqamMuallim

Refrigerator which was taken into the service centre for repair, was brought back after 4 days but still not fully serviceable after 2weeks of inspection. Its refrigerator section in down, not cooling. Feedback was given to the service centre but no response from them, totally neglected the customer. Very unsatisfactory service from the repair centre.

ArqamMuallim

4 to 5 days has passed from my previous complaint, no response received yet from Samsung customer care.