[Resolved] Samsung — Repairing of screen of Samsung m31s

Divyanshu Vikram Singh

Sep 9, 2021

Address:

Baldev Plaza Golghar Gorakhapur Uttar Pradesh

My screen broke..phone was ringing when call was placed but only was not visible. I gave phone for repair at Samsung service centre, Baldev Plaza Golghar Gorakhpur..Uttar Pradesh..India on 30.08.2021.
The phone was given back on 08.09.2021 without any repair..n they say that now phone is not charging..n they will not change charging point..n will straightaway change the motherboard...which will cost about Rs.12000... screen Rs.5000...total costing approx Rs.17000
N cost of my phone was Rs.18000 when purchased.
What kind of customer service is this...making fool of people..

Divyanshu Singh(one of your many harassed customers)
[protected]

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Oct 13, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd