Samsung — Request for replacement of Samsung Fully Automatic Top Load Washing Machines - Serial number: 0HFT5DET701303, Order No. SOA0390041

Address:

Sitaram Mhatre Apartment, B-204, Mumbra Devi Road, Nr Reliance Tower, Opp Datt M

I am a regular Samsung Customer and have trust in your products for 40 years, with no worries and tension. Recently, I purchased Samsung Fully Automatic Top Load Washing Machine and Samsung AU7700 Crystal 4K UHD Smart TV (50") from Croma's Sion branch on 27th Aug 2022.

Samsung Fully Automatic Top Load Washing Machines have lots of problems like time set jumps automatically, washing of clothes not happening properly along with drying also it changes time automatically. For this I had registered the complaint several times, Samsung technician visited and changed senor and some other parts in 8 registered complaints. As per his suggestion I purchased drum cleaning powder of sum Rs.500/- (Rs.125 * 4 Qty) from him and he also suggested installing a booster water pump for the machine and I purchased it for Rs. 8800 including labor charges.

However, even after installing the Booster pump and cleaning the drum twice as suggested by your technician. I am still facing the same problems since I purchased the washing machine. And my family members are washing the clothes with their hands even after suffering from severe back pain which even your technician also observed during their visit to my house for repair of washing machine.
I had also shared a video recording with your technician showing a time jump issue.

As I am not satisfied with your washing machine product and do not want any further service and so request you to either replace the Washing Machine whole unit or refund the purchased amount.

Kindly do the needful and awaiting your prompt reply.

Enclosed find attached purchased invoice, required details in your format and below complaint numbers for your reference.
Complaint No Date

[protected] 3rd Sept 2022
[protected] 3rd Sept 2022
[protected]- 4th Sept 2022
[protected] 4th Sept 2022
[protected] 5th sept 2022
[protected] 10th Dec 2022
[protected] 2nd Jan 2023
[protected] 25th Jan 2023

First Name : Rajesh
Last Name : Vishwakarma
Email Id : vrajesh.[protected]@gmail.com
Contact Number : [protected]
Request type: Replacement of Samsung Fully Top Load Automatic Washing Machine (11.00 kg) after repair o[censored]nit several times.
Product Model Number: WA11J5751SP/TL
Product Serial number: 0HFT5DET701303
Order No. SOA[protected]
Purchase Invoice TILL NO. 1005,
Address : Sitaram Mhatre Apartment, B-204, Mumbra Devi Road, Nr Reliance Tower, Opp Datt Mandir, Diva (East)
Thane:- 400612, Maharashtra.

Regards,

Rajesh Vishwakarma

[protected]