[Resolved] Samsung — s20+ camera error

Vivek Sukumar

Address:

682030

I am Vivek Sukumar from Thrissur. I had purchased the S20+ on 07 Mar 2020, cosmic grey. Later i faced issues with the camera app, with random glitches on the pictures taken (for the 64MP sensor). Yesterday I had traveled 40 min to the Thrissur Samsung service center and told them this issue and requested the replacement as i am sure the issue would be hardware. They were very unprofessional and told that it may be a software issue (just a software issue for a flagship!!). They were telling to check again after the installation of the software, but this issue is a random one. so if i face the issue after this week, i will be screwed. I request you to replace the PHONE ASAP, else i would be moving back to my Iphone. WORST SERVICE EXPERIENCE EVER!!!

+1 photos

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Apr 18, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd