[Resolved]  Samsung — s9 plus display flickering issue

Address:560016

I have bought samsung s9 plus phone on 01.06.2018. Present my mobile is not under warranty.
And samsung has released software update on november 1st 2019. As a samsung company update i have updated the software in my s9 plus device.
From that time my mobile display is flickering and green lines are coming as attached image.
For this i have visited 3 differnet samsung service centers in bangalore. Simply they were telling to change display instead of checking with engineer.
That will cost me around 18000 rupees.
So finally i have complained to samsung head office. They told me to check with any samsung enginner in any samsung service center.
So i have visited marathahalli samsung service center. Here one guy checked and confirmed this display issue is coming after samsung software update.
Because he has seen this kind of cases already before. So he has updated software but still not working.

So i told the samething to samsung head office. They asked me to give some time to investigate properly. After 3 days they were informing me,
This issue is not problem with software update. There is some hardware problem and informing to me to pay 17051 will change the display.
But they were not telling the reason for this issue.

But i didn't face any issue until software update. After software update only i am facing display issue.
I can confirm it was neither dropped nor physically damaged. Purely after software update this issue came.
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Feb 10, 2020
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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