[Resolved]  Samsung — samsung 1.5 ton ac cooling coil problem within a year

Address:

600101

Product name: samsung invertor ac 1.5ton
Customer no: [protected]
Service order no: [protected]
Model name: ar18mv3hetqnna
Serial number: 03p1ppcj400658r

I have purchased an 1.5ton samsung invertor ac for rs 45000/- in 26th may 2017. For the past 6-7 months cooling is very bad and registered a complaint and the samsung service engineer examined and said the cooling coil is leaking at 4 places. Cooling coil has 4 leaks, i just want to know will it happen overnight. It is a clear case of manufacturing defect and they cannot simply escape by telling product is out of warranty. Since we are all working. No one will be there to attend at my home so we delayed registering a compliant. Because of festival season my relatives were visiting our home that is why i've registered a compliant with the customer care on 1st week of december and they said to replace the coil you need to pay rs11500/- and when we questioned them about the manufacturing defect they said they can give only 20% discount without answering my basic simple questions.

1. Was there any physical damages?

2. Was there any electrical short circuit?

3. Am i responsible for it? Why should i bear the loss for being your loyal customer?

I want a proper reply for it.
We trusted you that you will give a better product other manufactures. As a reward you have given me shame, anguish and loss and humiliated by your customer representative and closed the service order. The customer executive who investigated on it does not even respond properly. I've have paid my hard earned money to purchase your product and your customer executive who knows to write sweet mails and talk rubbish over the phone. If i sell you this kind of product will you keep quiet and bear the losses.

I am expecting a valid answers for my questions raised above.