Samsung — Samsung damage mobile phone

I bought a Samsung mobile for my mother in October 2020 from Amazon. Sound and other speaker issue started within 2 months but we ignored it and used it with the problem. Then problem with screen vibration while answering the calls started. Last week unfortunately the most dangerous situation the phone battery was burst after charging the phone. In this process my mother's hand was injured. We are shocked having faced this incident with mobile brand Samsung.
Immediately post the incident we reported the Samsung online complaint and they asked us to meet nearby Samsung service centre and they retained the handset and the related instruments with them after giving us job card form. We contacted the service centre after 2-3 days then they confirmed that company has denied to take any action in this regard. This is very unfortunate that not even a year of buying the phone this kind of dangerous incident took place with the customer and Samsung has failed to take any action. We never expected this kind of service from a brand Samsung. I have writing emails to Samsung service head for last one month now but there is no action taken till date.
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