Samsung — Samsung Galaxy M21 motherboard issue after recent update

Hi,

I purchased a Samsung Galaxy M30s phone about 1.5 years back, on 10th Aug 2020 . After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. On looking up the internet, I was shocked to see, that a large number of people were facing the exact same issue, and all the failures were attributed to the same motherboard (Exynos 9611). This has been reported by reputable news channels such as Times of India, India Today etc. (Links attached below)

https://timesofindia.indiatimes.com/gadgets-news/these-samsung-galaxy-phone-users-are-facing-auto-restart-issue/articleshow/86364399.cms

https://www.indiatoday.in/technology/news/story/samsung-galaxy-m-series-and-a-series-users-in-india-facing-auto-restart-freezing-issues...⇄

https://www.consumercomplaints.insamsung-samsung-galaxy-m30s-motherboard-issue-after-recent-update-c2934123

I have also attached a link to a complaint raised by a person with the same issue, to which Samsung responded that they were awaiting a larger number of reports to act on it. Here you have it, Samsung.

This issue is large and widespread enough to be reported by multiple big news channels.
On ignoring this issue, the only possible end result would be losing goodwill and faithful customers who believe in the quality provided by Samsung to other brands.

Kindly do the right thing by providing a free of cost fix for this, as people respect a company that owns up to its mistake, and provides a solution friendly to the consumers.

Thanks in Advance.

Adhersh