I purchased the Samsung Galaxy M30s on 28th September 2019 from Amazon.
I had no problems with it whatsoever all this while. However, after the software update about a month or so back, it started automatically restarting time and again. On some days, it might have restarted more than 15-20 times. A couple of days back, the screen again froze and switched off but this time it did not start at all.
When I went to the Samsung service center, the lady within 30 sec said the phone is dead, the motherboard needs to be replaced which is going to cost Rs 7000/-. When I searched online, I found that many many people had the same problem and it appears that Samsung is at fault. The lady in the service center also agreed it is Samsung's fault and it looked like she was familiar with the issue but just said they would have replaced it if it was within 1 year warranty period.
This is highly unprofessional of Samsung that loyal users are being made to go through this for no fault of theirs and because of some defect on Samsung's part. I would request Samsung to look into this issue and resolve this. Was this information helpful? |
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