[Resolved] Samsung — Samsung Galaxy S10

Sandeep Soparna

Address:

Bangalore

I bought Samsung S10 in Nov-2020 through Flipkart. On 19-Feb-21, phone started having display problem - A white bar displayed in the bottom of the screen. The phone looks as new as it was delivered to in Nov-2020.
There are no scratch, absolutely not a slightest physical damage on the phone. It was never fallen and any sort of physical impact to the phone. However, Samsung service center is forcing to accept the reason that "phone must have fallen" and rejecting to consider the repair under the warranty. If Samsung has to force customer to accept whatever reason they give then there is no meaning of warranty.
I have written to Samsung Country head and CEO as well. And waiting for their response.

I need help here.

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Aug 24, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd