[Resolved]  Samsung — Samsung Galaxy S20 FE 5G body bend issue

Address:

Thane [Maharashtra]

I purchased Samsung Galaxy S20 FE 5G phone on 22nd Aug 2022 from a dealer in my town considering a good brand from Samsung.
Month & year of manufacturing August 2022*

Recently, I noticed an abnormal bend in my phone hence I reviewed about this issue on internet and I was astonished by the fact that this particular model has common issue of bending. (It’s apparent that it is a manufacturing defect and Samsung is aware of it, thereby Samsung selling this phone on a heavy discounted price.)

I approached the nearest Samsung service centre and as expected they disappointed me by giving excuses that the bending issue is not covered in warranty and it is out of policy, they will change the display to resolve the issue and the charges will be on me which is around 15-16k.

My phone is just 9 months old. I have never dropped it or it doesn’t have a single scratch on it.

It is still under warranty and I am hoping for complete replacement of the product from Samsung as this is the manufacturing defect.

No one could expect such ignorance towards the quality of product and customer satisfaction from a company like Samsung.

Attaching the images of my phone for the reference.

Samsung service centre complain number - [protected], Date - 31/05/2023

Some references of similar cases -

1. https://www.consumercomplaints.in/samsung-samsung-galaxy-s20-fe-5g-c3329537

2. https://www.youtube.com/watch?v=IzFWKhlIC2o

3. https://www.reddit.com/r/samsunggalaxy/comments/qmyb7r/galaxy_s20fe_bend_problem...⇄

4. https://9gag.com/gag/a71KZbe