[Resolved] Samsung — samsung inverter ac not working

anndinesh

from Chennai, Tamil Nadu

Address:	600034
Website:	www.samsung.com/in/air-conditioners

Hi i purchased samsung inverter air conditioner (Ac) on june 4, 2018 evening and it was installed on june 5, 2018. The wiring was done only on june 6, 2018 and so started using the ac from june 6 evening. Two days ac worked fine but while turning on the ac on june 9, 2018 at 12: 20am it started showing an error code of e4 22 around 12:42am called the customer care and informed about the issue and next day experienced engineer was sent and he said the board in the outdoor unit is not working and would replace the board by june 11, 2018 and also i would receive status updates but i received none and everytime i had to call the customer care. Even today (June 12, 2018) called to know the status update and spoke to supervisor where he told i would receive a call regarding the status around 3pm. Not sure what the status will be will i be asked the wait for more days. Purchased the ac because of the rough climate but now what is the use of purchasing it. Request you to replace the ac.
My contact number is [removed]

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Jul 3, 2018

Complaint marked as Resolved

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jun 25, 2018

Updated by anndinesh Still waiting for refund to happen and Samsung head office agents are literally lethargic and not bothered to pick the call. Why then you guys put an incharge and give your contact numbers. Why do guys give a commitment when you cannot keep up your words. On June 14, 2018 was given a commitment that refund will happen in 5-7 working days but on June 20, 2018 received a call stating will take 7 days more. After repeated talks was told they will arrange a call with the manager and still they are lethargic on this issue esp. not bothered to pick the calls. According to business CUSTOMER is the KING of business but I feel Samsung will treat its customer like beggars to keep begging for refund for the defect product they have supplied.

Verified Support

Jul 04, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd