[Resolved]  Samsung — Samsung M31 MOBILE

Mobile touch screen was not responding .At the same time I could observe that I was able to call the phone, alarms were working .This probably happened due to exposure to moisture during the Rangpanchami event .Please note that the phone was securely kept in a plastic bag hence should not be considered as accidental insertion in liquid .Apart from the touch screen the side buttons such as volume and on/off were not responding . Visited your service center -Micro services in Thane -Maharshatra ( see the photo) .They looked at and informed me that both the screen and the mother board have to be replaced and its is not worth the cost . Suggested me to by new one . Although I mentioned to them that the phone seems to be working and can we try some other solutions but they were not willing. While returning from your service center, showed this phone to a road side shop .They cleaned the phone and it stated working perfectly .Charges only Rs 200 . What kind of service center u have ? You may have SOPs to do repair but they are rigid and hence not optimized . If a road side shop can offer a better solution then why we should be going to Samsung service center ? I observe that your service center does not have innovative and out of box thinking .Their focus is on expensive replacements of cards and thereby making the mobile operative . Its simple for them and also earns revenue for the company .With such experience We are discouraged to take your services here on .Attached is the receipt of your service center
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Apr 30, 2024
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2024
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
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