[Resolved] Samsung — Samsung M31 Mobile Not Repaired Under Extended Warranty

sachingomle

from Navi Mumbai, Maharashtra

Jul 27, 2021

Address:

Panvel

Dear Samsung

My M31 mobile got screen dead on 14th July 21, so i visited Samsung authorized service center (Kavya Electronics Panvel Mumbai ) and display got replaced under request no [protected]. Customer service agent requested to purchase extended warranty as my warranty going to expire on 30th Jun 21, so i have purchased extended warranty

Within month on 13th July 21 i have again got display issue (Blue and Black dots on screen) so again visited Samsung authorized service center (Kavya Electronics Panvel Mumbai), this time they not accepted to repair or replace display under request no [protected].

I always trust Samsung brand from my first Galaxy S2 and now days i lost trust in Samsung mobile as it not last for 1 year .

Kindly look into it, please let me know why device is not repaired under warranty and if its not consider under warranty please reverse my extended warranty amount

Regards
Sachin Gomle

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Sep 5, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd