[Resolved]  Samsung — Samsung Mobile

I have purchased the Samsung M30 from second flash sale on Amazon on 11th April with order number[protected]. Everything was working fine till Jan-2020. I never used duplicate cable or adapter to charge the mobile & updating it regularly. I started to face charging issue in Mid Feb. The mobile phone was not charging when it was ON. When I used to switch off the mobile and start charging it would charge in 1 to 1.30 min fully. Hence I contacted and then visited the samsung care in Solapur City Maharashtra state India -413001 in March first week as my job location is different & the agent took the mobile phone in hand said there is charging slot issue without even doing some basic checks. He recommended me to change the slot as it is not working. I questioned him stating how come its charging when device is off, but there was same reply need to change the slot. So I returned and within 1 week the lock down was announced. After that I visited again around June 2nd or 3rd week when the lock down was lifted. I got the same information. Hence I returned back and contacted 2 times to Samsung care. The agents on call used to take the information and keep the call on hold and no reply after 15 min the call used to get disconnected. When I visited for first time the handset was in warranty period as still there is no hardware issue as the phone battery gets full in 1.30 min when it is switched off. When I visited the service center they said it will cost me 1500 bucks for getting the issue fixed which was not guaranteed by agent as he said if this not works then we need to buy new charger. After sending an email to complaint to CEO from Samsung website. A person called me and requested to visit the service center so the technical team can look into it. I said them when already 2 times the care center executive has said that there is an slot issue(Which is wrong) and requested me to pay 1300 bucks to get that resolved. Please email me on [protected]@gmail.com