Samsung — Samsung Refrigerator Model#RT47K6238UT/TL; Serial # 0DEG4DBH900955J.

Dear Samsung Executive,
This is with reference to my complaint regarding my Samsung Refrigerator product bearing Model#RT47K6238UT/TL; Serial # 0DEG4DBH900955J. I bought this unit about 4 years back( see invoice sent to you earlier) and it started giving problems just after 2 years when the technician suggested refilling the gas and after refilling the gas, again problem persisted and the same technician again refilled the gas and the third time also it was done. all this within a span of 15 days ( we were charged twice ) and all this after numerous calls, physically going to service centre and so much persuasion.
This time again in the month of May 2021, it stopped cooling and after complaining, technician without visiting or inspecting quoted that it must be needing a gas refill( must be a astrologer)and refilled the gas after charging us an amount of Rs 3900/- .. Within a day, freezer stopped cooling. At that time, we are facing some personal issues, so made calls multiple times to the person but to no avail. Somehow we managed, again after a month, freezer stopped working, On complaint, technician again without visiting predicted the gas problem. On being told that it was refilled just about a month back, he tried filling gas without charging, and he assured us that we wont face any problem at least for years but to our dismay, freeze did not work, again he came to refill the gas . but to no avail. This took a number of days and hours being wasted on calls to service centres and Samsung customer care. He finally came and told that we are bothering the technicians, The freeze is irreparable. How can a refrigerator that is projected to have a good shelf life ( average life expectancy of product) to be 13 years, become irreparable in just 4 years o[censored]sage. He quoted capillary problem but from his attitude, we sensed something fishy, . After about hundreds of calls and arguments with customer care, heated arguments with your executives and worthless discussions with your executives, refund was proposed.
I have discussed with you that I am expecting at least 66% refund and the money I spent on repair charges in cash . As it has caused a lot of mental stress and harassment to me, I believe Samsung should pay me the amount to maintain the trust of customers for its goodwill. We have been a loyal customer of Sam, sung but we are feeling duped and cheated with this irresponsible service, attitude and shady practices. The refund you are offering me is much less than the cost of selling the same refurbished product under your brand name only. Considering the mental stress, food spoilage and loss of medicines and inconvenience, the refund you are offering is miniscule. WHEN YOU ARE TALKING OF DEPRECIATION, YOU SHOULD ALSO CONSIDER INTEREST THEN.
Today I received a message that you are cancelling my service request. How can you do so without my consent? I have observed 100s of complaints on the internet about Samsung refrigerators . If my request is not resolved, I would be looking for a strict action by filing cases in consumer forums, and taking it to social media unitedly with other people who are suffering from your faulty units and careless attitude and poor service.
Let me know the present status.
Regards
Dr. Neelima