Samsung — samsung refused to replace refrigerator compressor under warranty

Address:

Mullarchawk,Post:Bhagbatipur Bazar.P.S.Chanditala.Dist:Hooghly.West Bengal, Hooghly, West Bengal, 712701

Samsung service center denied to provide the replacement of the compressor which is having 10 years replacement warranty and the compressor is still under warranty.
The local samsung service center at serampore, hooghly said that serampore service center doesn't have required documents of the compressor with them to replace, they said if they replace the compressor then they will not get the compressor in return from samsung, so it's the process fault between service center and the samsung company. We have the original invoice of the purchased refrigerator which is attached to this complaint.

Product description :samsung double door refrigerator purchased @ 27000rs on 8/jul/2013. S. R# 5644pad201769b from national electronic, vill+post masat. Dist - hooghly. Mobile - [protected]

Please do contact me (Rubi sk) on my mobile #[protected]

We had many complaints :-
1) raised the complaint in the service center on 2/aug/2019 and the service order # [protected] which was attended by service engineer biswajit (Mobile#[protected]).

2) after many follow up we got product request # [protected] on 7/aug/2019 again a new service order #[protected] assigned with a reference quote [protected].

3) third service order [protected] on 11/sep/2019 with reference quote [protected]