[Resolved]  Samsung — Samsung smartphone repair

Address:143008
Website:www.samsung.com/in/smartphones

I'm complaining about mobile ph which i bought from italy i have warranty but my phones battery is not working and samsung service center is refusing to repair this handset they said international warranty is not acceptable.. Even i'm agree to pay for new battery but they refused to repair... Now what i will do because i can't use 3rd party batteries for safety reasons... Service center staff suggested me to go into local repair shops and get 3rd party battery... Is it samsung customer service? They are not agree to repair his product not in warranty or not with money
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Jul 11, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Jul 07, 2017
Mohanagnihotri517's response
Information about the product tha company provide me 3 carore 6 lacs one laptops by Samsung company
Verified Support
Jul 10, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Jul 10, 2017
Updated by Lovedeep.sandhu16
they didn't made my job card they verbally ignored me so that's why I don't have any reference number even they didn't looked my handset my ph number [protected] email: [protected]@gmail.com
Verified Support
Jul 10, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Jul 10, 2017
Updated by Lovedeep.sandhu16
still no solution...?????
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they didn't made my job card they verbally ignored me so that's why I don't have any reference number even they didn't looked my handset my ph number [protected] email: [protected]@gmail.com
Samsung India Customer Care's response, Jul 10, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Res sir, mam
i m working with samsung electronic spc 1 joing date is 1/9/2011..n aug 2012 my marriage date fix n i was resigne in sep 2012..my ctc is on joing 107208 n after increment 124596...
pls guide me about my pf rembursing pls attach file check
employee id=A066101
NAME=KIRAN GANDHI

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