Samsung Service Center — damaged washing machine softener

radhamaru

from Belgaum, Karnataka

Address:

562101

While installing i purchased softer but it's damaged. I tried calling the person who installed since 4 months but he is promising to replace. Now service centre people is telling that its fake bill n i should ask employee n they'll not replace. They have removed him from work now. I put based coz he was authorised person. How can i know that it's fake bill. How can i search for him?. Service centre is responsible of this employees frauds.

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Samsung India customer support has been notified about the posted complaint.

Feb 24, 2018

Updated by radhamaru It's washing machine softener. Samsung softener is not available so he installed whirlpool softer. As receipt is fake according to service centre, I can't even get replacement from whirlpool.its total responsibility for service centre to replace or pay back for their employe' s fraud.