Samsung — SERVISE

Address:

Purulia, West Bengal

DEAR SIR, I book a complain on 20/5/2015 having complain no:[protected] for some problem in my washing machine. I had been told that the official will visit tomorrow i.e on 21/5/2015 between 8 am to 8 pm. But no one came. On 24/5/2015 I got a call from service centre that the person will visit on that day.But unfortunately on 24/5/2015 I was out of station for official work and I told him to visit next day.no body came. on 30/05/2015 a person came to visit at 2 pm and told me that the board has been some fault and it should be replaced and conformed me that order for new board has been placed. after that no information from any side neither from service centre and nor from customer care. on 4/6/2015i made a call to service station number from which earlier they contacted, i asked them when my m/s will be ok, is it by Sunday? From service center side I have told that latested by Tuesday it will be ok. But on Tuesday again I was out of station and where I gone there was some problem in mobile tower that's why t thought the customer care may contact me on Tuesday when they not getting me they will must contact me on wedness day i.e on 10.06.2015 but I was wrong. no call came.at last I wrote you, I don't know whether my problem will solve or not. I am in also doing job in service sector.it was almost 20-22 days past, but no one can communicate me about the present status of my complaint. everybody told that the services of SAMSUM was excellent, but I am in doubt that is it actually true. I thought you may give the better answer. I also let you know that the same problem was occur earlier during the six month of my purchase and the pcb board was changed. Almost 6-8 month from change the same problem occur. sir, I want to know whether is it possible to exchange my m/s with same model so that I feel comfortable that the same problem will not occur again. thanking you Debasish Giri