Subject: Complaint Regarding Defective Samsung Double Door Refrigerator (Model: RS21HSTWA1/XTL)
Dear CEO of Samsung,
I hope this email finds you well. I am writing to bring a serious issue to your attention regarding the Samsung Double Door refrigerator, model number RS21HSTWA1/XTL, which was purchased on 17th June 2014 under my name and registered mobile number [protected].(screenshot of invoice attached).
Recently, the refrigerator has been experiencing persistent cooling problems. In September 2022, the cooling issue first emerged, and the fridge required a gas recharge by your service team (job invoice attached) to rectify the problem. Unfortunately, on 15th May of this year, the same cooling problem resurfaced. Following an inspection by your technical service team on 19th May 2023, it was determined that there is an internal condensation pipe leak, rendering the refrigerator irreparable( Receipt no. 1744/23-24LK- sceenshot attached)
While researching feedback for this model on the internet, I came across a similar case where someone purchased the same model in 2014, and it became defunct in 2022 (screenshot attached). This discovery raises concerns that there may be many more instances of fridges from this model experiencing the same issue within a similar time frame.
Based on the evidence available, it appears there is a manufacturing defect in the said model, and fridges of the same model manufactured by your company are prone to the same problem during this specific time period.
I kindly request that you take this matter seriously and initiate appropriate action to rectify the situation. I urge you to replace the defectively manufactured refrigerator as soon as possible. Your prompt attention to this matter would be greatly appreciated.
I understand that Samsung has always been committed to delivering high-quality products and maintaining customer satisfaction. I have been a loyal Samsung customer for several years, and I hope that this issue can be resolved amicably.
Thank you for your attention and understanding. I look forward to a favorable resolution to this matter.
Yours sincerely,
Arvind Lamba
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