[Resolved]  Samsung — test

Address:

New Delhi, Delhi, 110014

Dear sir!! I bought my refrigerator in april 2015 and only after two years around 25th march it stopped working... I complained to your lucknow service centre and they took the refrigerator to for repair. After two days they said it has manufacturing defect and you will be refunded money after depreciation of 44%. They are saying they will charge 22% depreciation for each year leaving the first year. I kept on arguing that leaving the first year... Its only the second year running and you shoould only take one year depreciation but they are not listening. Initially they were saying you will be refunded money in your account. They took cancelled cheque for the same for bank details. Now they have called me again that you will be given coupns and not mmoney as comapny policy has changed. The person talking from your service centre was highly rude and unapologetic about the whole incident and as if he is doing me a big favour inspite of the fact i am facing all the problem due to your low quality substandard product. I dont know how much business you are doing as a brand but such high headness with your customers will defentely kick you out of the market one day. Regards