[Resolved]  Samsung — washing machine heavy vibration

I bought a samsung fully automatic washing machine on jul 17, and the company guy installed it. From the beginning the machine has very high vibration. I complained against it and the company is not turning up. The product is in warranty. How can i proceed for taking action against the company.
If any one trying to buy a washing machine pls avoid samsung, you can watch numerous problems like this in youtube for samsung washing machine
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Jan 4, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 04, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Dec 04, 2017
Updated by mailurdear
I have already registered a complaint with Samsung customer care
Dec 04, 2017
Updated by mailurdear
I have already registered a complaint with Samsung customer care
Complaint comments 

Comments

I am using samsung J7.
I didn't get update of new android verson yet.
Can you help me out for update my android.
Samsung India Customer Care's response, Dec 18, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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