[Resolved]  Samsung — washing machine - top load 6.8 kg - cheating by service personnel

Address:Bangalore Urban, Karnataka, 560062
Website:Samsung India

My washing machine developed some problem. From internet, i got the contact number of [protected] and contacted them. The person who attended my call sent one person mr. Khan from m/s arman service centre, #42, 1st cross, lalji nagar, pataleshwara, swami temple road, bengaluru 560030 (M:[protected] on the same day. The service person charged me rs. 7500 towards repair and later on he was not reachable. The machine was not repaired. Many phone calls to contact him were in vain.
Later on when i contacted samsung at the 180040 they simply told me that the earlier number has changed and the above persons are not authorised at all. They did not help at all. Even to this day the number [protected] exists and gullible persons are duped by sending persons from unauthorised persons. People are cheated by sending unauthorised persons in collusion with people in samsung. The machine was not repaired at all. I request you to take necessary action against the above agency and arrange to refund rs. 7500 taken from me. The credibility of the samsung is at stake.
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Mar 22, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Feb 13, 2018
banti tyagi's response
samsung phone key pad colour fade
Verified Support
Feb 17, 2018
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Feb 27, 2018
Updated by Viswanathan Sankaranarayanan
As pointed out by me in my complaint the toll free number directed the same to fake agency and I was duped. There was no reference ID.

My mail ID is [protected]@hotmail.com
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Samsung phone key pad colour fade
three time custmar camplains
banti tyagi mobile no [protected]

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