Sansui India — 40" smart led tv

Address:

Patna, Bihar, 800020

The complain no is pat[protected] registerd on 21/03/18. I was asked on 22nd that wheter my i had made any compliatnst of my tvat around 1pm. After no response from the service centre when the engineer visit is arranged i got in touch with them at 3:30pm then i was told that my conplaint was not sent to the conserned service centre so they were unable to take the call. I was adviced by the service centre to contact asi inchage against the same which was the duty of the sevice centre. Then the service engg visit was arranged after my interfrece. I was told by the service engg that board has burnt and it has to be replaced. I took this matter to asi he said after serching from his system that part of that model was available with the store department. He requested the engg to take two persons from there side come to the store to take the part so that the complaint would be fulfilled as soon as posible which was right. But instead the service centre put by compaint on part not availabe mode and till date are waiting for the part to come from company side by courier. Till date nor the company store nor the service centre are intresed in this matter. But it could be solved the same. Till date the service centre is not lifting my contact no which i tried atleast 50 times today. Nor the asi is in position to say when my complaint will be solved. So, i am force to say that if no sincere action is taken i will have to take legal action what ever posible to any extend.