Sansui India — led 39 inch not working

Address:

Kurukshetra, Haryana, 136118

I have bought a 39 inch led of sansui in november 2015 which came with additional warranty/guarantee, my led is not working since 30 may 2018 and i had lodge a complaint on 30th may, they have assigned local service center, person came and check and said panel of led is not working so we will send to out head office to replace this and it will take 10-15 days, after waiting for almost 20 days i had visited there place and they said it is still under process and you will get your new led in few days after few days it is still not come so i had called the head of sansui service center mr. Gurnam after calling him he said sir we have no idea when your led will come, i said your person said it will come in 15-20 days after complaint and it is almost a month now so he had given me number of sharad sharma which is heading karnal service center (I have no words of mr. Sharma he is so unprofessional and i responsible person i ever met in my life), he never picks call if he pick the call his excuse is ready after talking to him a month he also said i have no clue when your led comes so i asked him do you guys have some tat and it's been 2 months i am chasing you guys but you are not able to give me a solution ever appropriate answer after that i said give me number of your supirer so he gave me number of mr. Manoj shah i called mr. Shah on 25th sept and explain my case, he checked and advise me your new led comes in 7 days i know this will not done so after waiting 10 days i called him, mr. Shah said your led comes only billing is pending which will be done in 2 days, i have to wait after waiting almost 10 days he said it is still pending i said ok i request him please do it on priority as you said it will done in 7 days and it is almost a month now after calling again and again he said only billing is pending, then i had taken number of mr. Jitender arora i spoke to him and explained all the things he said forgot all the things you will get solution now so he had taken mr. Manoj shah on con call and said to replace my led mr. Arora said sir you will pay inr 15, 000 will give you replacement i said 15k for what he said sir if you want led you have to pay otherwise if you want replacement in free you have to wait i said how much time he said sir we have no idea and said will give you refurbished led if you want in free and its been 15 days i have not got any response, i request you to please look into this matter it's been 5 months we are chasing your staff but not getting anything just the harassment, below is the complaint number and my phone number. If you want i can share call history how many times i had called your staff and not get a single appropriate answer.

Complaint i'd gur[protected]

Thanks and regards
Vaibhav girdhar
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