[Resolved]  Sansui India — Repair not being done in satisfactory time

Address:New Delhi, Delhi, 110055
Website:www.sansui-india.com

Hello sir, this is Aishwarya from Delhi. I ordered a mobile for my mother earlier this month, Sansui WF79000 through Flipkart. It got delivered on 7th April. Last week, its screen got whitened out. I searched for Sansui customer centres on web, and found Godsons Enterprises in Karol Bagh. Charger was also creating problem, it was not charging properly. I went and submitted mobile on Monday. They said its display will have to be changed, and it will take minimum one-one and a half month! One month to change display! This is huge. We have got many mobiles serviced in the past, but it has never taken more than 3-4 days to change display. They said company's service is slow. I don't understand how slow is it. Is there any direction from company to get such a complaint resolved in some minimum number of days? Or aren't they supposed to dispose off a complaint in atleast a week or maximum 10 days!? If it is from company's side, why should I not take a step against you? We bought mobile for Jio; now how are we going to use net and free calling? How are we going to make use of Jio's Summer Special Offer which is valid for just 3 months, when we are losing 1-1.5 months in repair itself!
The mobile and charger are still with the shop. Please look into the matter and resolve it asap. Perception of a company matters a lot and it is made by word-of-mouth publicity only!
Here are the details:
Complaint details:
Job Sheet No: A13688
Date: 24th April, 2017
Model no: Videocon
IMEI-1: [protected]

Mobile purchased in the name of: S K Sharma
Invoice no: F0YSF[protected]
Seller name: Consulting Rooms Pvt Ltd
Date: 7-4-17
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Aug 5, 2021
Complaint marked as Resolved 
Sansui India customer support has been notified about the posted complaint.
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Comments

Sir, it was about yesterday we were watching tv and suddenly it got cracked from inside. It was not at all hit by anything. When we took TV to sansui service center they refused to repair and called it an external damage. It does not have any crack or scratch from outside . What to do in such case
Videocon Industries Customer Care's response, May 11, 2017
Dear Soumyta,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

Regards,
Sansui Customer Support Team
Dear Soumyta,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Sansui Customer Support Team

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