Sansui India — sansui 1.5 ton ac, worst service support

Address:110074

With in warranty care. Purchase date: 11 april 2017- case logged date 6-mar-2018
My sansui 1.5 ton 5 star split type ac gone with physical body burn a bit at indoor unit.
I called customer care & explained the things, they registered complaint and aligned engineer, engineer visited and said it will not change in warranty you need to pay for body replacement (I agreed to pay even) & rest service will be free as ac is in warranty. I paid the advance rs. 3200 as per quote they submitted.

1 month i followed with multiple persons just to know the status of my complaint.
On 8-apr-2018 engineer visited with body of videocon indoor unit, i asked model & make is different, he said this will fit dont worry. He dismantled my ac's indoor unit and failed to fit in new one & post discussing with his manager he left place without making old unit assembled.

1 day later on my followup, some area manager (Nilesh) said parts can't be changed you make your budget and purchase new unit for 10000 else there is no hope to get the parts or we will refund money. (They way of talking from nilesh is worst, i thought to slap that guy if he were in front of me).

I asked refund my money as you are charging more & cost is less at outside shops.

2 days later person came to refund money by deducting rs. 560 stating engineer visit charges will be deducted. I called nilesh again and he started shouting, i simply asked just listen to me and clarify you have not repaired unit, spoiled my old unit and still deducting money. He replied deduction will happen, if you want to get your unit in working condition just purchase new one in 10000 and disconnected call, finally old unit completely dead with loss of 560rs from my pocket just to seek help from service center for warranty unit.

Worst service. I want my money back atleast i[censored]nit they cant repair.
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Sansui India customer support has been notified about the posted complaint.
Apr 24, 2018
meena85's response
our tv is not working properly. whenever we try to change the channel, it automatically change the channel, sometimes volume and sometimes on-off automatically.
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All the programs automatically changing like channels, volume, on-off and other functions .

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