Sansui India — sansui single door fridge

Address:

Pune, Maharashtra, 411057

Sansui has the worst service ever possible.
It has been 20 days that i have filed a complaint for the replacement of the fridge door.
I have not received any update on the same from company official nor have i received any message or mail on the registered number and mail id.
Whenever i call the concerned officials they say the status is pending.
Half of the time customer care people do not answer the call.
I even escalated the issue 2 days back and the official said that i will get a call within 24 hrs but no response.
Pathetic service.