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Santhiya — amount debited, but recharge got failed

Jio upi payment successful but recharge not done
I have recharged 349 on 2 may 2019 via my jio app. I have used upi as payment mode. The payment was successful to [protected]@icici for 349 rupees but no recharge was not done. When i tried to call jio customer care they are telling it has been declined, but my bank is saying that it has been successfully paid to the upi address.

amount debited, but recharge got failed
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    Company:Santhiya
    India

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