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Sarada Gadde — not converting vodafone postpaid to prepaid mobile plan

Sir,
Vodafone store at ignou road, neb sarai, new delhi, is refusing to convert from postpaid to prepaid, and i will clear my pending bill, pl help me. I am elderly lady who can't go far away to another store to get it done. As this store is nearby pl let them to solve my problem. Vodafone store is not converting my mobile plan from postpaid to prepaid after repeated visits to store. What are other option, shall i switch to another service provider? Pl resolve this issue to the earliest. And inform me.
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