| Address: | Saraf Furniture RIICO Industrial Area Kalyanpura Road Sardarshahr 331403 Rajasthan, India GSTIN : 08ABAFM6664R1ZH |
I ordered a bookshelf (Order No. 1NSF[protected] on May 29, 2022, for INR 26, 099.10.
I received the product on June 18th 2022. I have the following issues.
(i) The website and the invoice mentions that the product is made of Sheesham wood. but actually on the frame is of wood (the technician sent by them says it is not Sheesham) and the rest of the item is made of MDF.
(ii) The bookshelf was received in broken condition. Both the back as well as, the front are broken.
(iii) The door is misaligned and the gap is uneven.
They send a technician to evaluate. The technician ( i have the recording) says that he knows that the product can not be repaired properly, (though it can be repaired), if he recommends the same to the company, the company will remove him from the job and also they will infer that he cannot do the job and therefore he is recommending replacement.
The company is banking on his words. I have not paid 27, 000/- to get a damaged item that is repaired.
If they try to repair it they will have to make more holes in the door which will result in the loosening of the doors,
I either want a replacement or a refund which they are refusing.
thanks,
Sanjay
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