Saraf Furniture / Insaraf.com — Defective Furniture received and Insaraf is bulying me from last 7 months.

Website:insaraf.com

Dear Team,

I am writing to express my deep dissatisfaction with the bed I purchased from your company in Aug 2023.

below are for your reference:
Invoice order#INSF[protected]
Complaint no#221258

Despite multiple follow-ups to get a proper response and a concrete date of replacement which the team promised since then, I have been met with consistent bullying tactics and a lack of accountability from your company.

I have sent dozens of emails and get the same response that it will be done ASAP. but sorry to say that ASAP never happened till date.
I called you multiple times to your CC, It's the same response with fake dates.
So far I received 9 fake dates of item delivery and each representative gives a fake date over call, but upon asking to write over email, nobody is ready to commit the date over email.

I have wasted hours and hours over calls because they kept me waiting for longer duration as if I didn't have any work.

Furthermore, I am deeply disturbed by the bullying tactics employed by your company in response to my complaints. this is completely unacceptable.

I demand immediate action to rectify this situation.I expect either a full refund for the defective bed or an immediate replacement of the same as you have taken enough time already.
Additionally, I request compensation for the undue stress and inconvenience caused by your company's negligence and bullying behaviour.
If this matter is not resolved promptly and to my satisfaction, I will have no choice but to escalate it through legal channels and share my experience with your company on public platforms.
I expect a response from your company within 2 weeks. Failure to do so will leave me with no option but to pursue further action.

Thanks,
Rahman
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    Saraf Furniture / Insaraf.com Phone
    +91 80 6741 4797
    Saraf Furniture / Insaraf.com Address
    Kalyanpura Road, RIICO Industrial Area, Sardarshahar, Rajasthan, India - 331403
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