Saraf Furniture / Insaraf.com — Non receipt of fully paid order even after 3 months

I had ordered a kitchen storage cabinet from www.insaraf.com worth INR 45000 on 13 July, 2021. The order was confirmed and while no date of dispatch or delivery was mentioned on the order, I assumed it will be delivered within a month (which is the usual TAT for any order inclusive of delays). When I did not hear from them for almost three weeks, I started following up with them via email, customer care phone numbers as well as a WhatsApp channel that they have. Each time I was told that the product is in production and will be dispatched soon.
After 2 months on non receipt of my order they finally started apologising for the delay and said that it will be dispatched in a weeks time and reach me within 10 days. Now it is over one month since that conversation too, but there’s absolutely no clue if they will dispatch the said order at all.
I have paid the entire order amount to them in advance in July and failed to get them to cancel the order and return my money too.
I must mention that this is not the first time I ordered something from their website and I have received furniture for my living and bedroom from them in the past, but that was 5-7 years ago. The experience wasn’t the smoothest even then, but atleast they delivered the stuff in time. However, my bedside table which came broken was never replaced or repaired by them even then.

I feel cheated and let down.