I purshased a bed online from insaraf.com website in july 2017. The delivery time was ok, but the bed came all wet and the plywood base was all wet and absolutely bad condition.
I noticed that the support base of the bed had deep cracks in it, which was visible when the assembly team was onsite. I told them and they simply asked me to talk to customer care.
Also, the bed has a front sliding storage, which wasnt working (Even with wheels on the base), so their assembly team removed the side support channels altogether, which made it worthless.
The bed is just sitting in my home right now and not being used. And after spending 45k on this so called sheesham bed, which is now broken, wet and in dilapidated condition, i have no idea what to do. The customer care doesnt respond. After many phone calls, eventually they decided to send a carpenter to fix it (That too from a third part contractor "easyfix" who called in and had no clue why he was being sent.. How would the carpenter fix a crack in the bed corner? How long is this bed now supposed to last? Only 1-2 years?
I managed to get hold of the owners number, on speaking to him, he asked me to message the order id. When i told him why his team is sending me a third party carpenter, he just said "whatever i am getting be satisfied else do whatever you want".
They are theives... Do not buy from insaraf. And there is no guarantee on their beds. They have not been able to fix this problem and their carpenter also rated themselves 5* even though i have a recording mentioning that the work was not completed satisfactorily. Easyfix is also a thief company
After having the bed for 1 month now, it creaks when you sit on it, as if its 50years old. The plyboards dont have any proper support in the bottom. On their website, it shows as one single large plyboard piece below mattress, however its 4 small seperate pieces.
I have all voice recordings and pics of the bed when it arrived. This will go formally through a notice thru lawyer
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