Saraf Furniture / Insaraf.com — fraud company - solid wood contract table fake wood | |||||
On 23 aug 2016, we had purchased online from website - https://www.insaraf.com/ - "solid wood contrast square coffee table" - walnut colour. Order no-insf61042133 The top of table has black polish and the trunk below has walnut polish. After follow up for long they send some technical person and the changed the polish to walnut. After the repair within 3 months the wood started chipping the material used is cracking and damages are seen clearly. The material is not sheesham wood as promised and published on their website. I must have done atleast 150 phone calls to their customer care person... And written some 70 emails to them. On may 30th 2017 after long follow up they have emailed that they will replace the table.. But still we have not received replacement. I have talked with owner, Mr. Raghunandan saraf - [protected] And his logistic partner mr. Vikas - [protected] Email id : vikas. [protected]@insaraf.com, raghunandan. [protected]@gmail.com, Raghunandan. [protected]@insaraf.com Bharat. [protected]@insaraf.com Inspite of confirmation email of replacement its 6 months and we havent received any communication. I want to request customers and government also to ban such person and companies. Now i see they ship internationally... They will ruin indias reputation internationally... Was this information helpful? | |||||
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Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
I would have called customer care more than 15 times and 25+ email exchanges. But I have never seen such a pathetic and unprofessional customer service team, responses are very casual and one liner ROBOTIC responses with NO clear update and clearly lack customer service mindset.
Order No: 1NSF[protected]
I have wasted my 45 days of time and still the product is not yet delivered to me.
Without any further delay please help me to get my REFUND and CANCEL the order. I would like to have my refunds in my account as soon as possible, so that I can go for another option and buy a product somewhere else.
But truly this was a horrible and extremely disappointing experience overall and Nightmare for mental torture for me.
There is NO value of customer representative words. Before placing an order, I inquired about delivery time and commitment was given to me that I will have my product delivered before the end of August (August 28th, 2020) .
Order No: 1NSF[protected]
I have wasted my 45 days of time and still the product is not yet delivered to me.
Without any further delay please help me to get my REFUND and CANCEL the order. I would like to have my refunds in my account as soon as possible, so that I can go for another option and buy a product somewhere else.
But truly this was a horrible and extremely disappointing experience overall and Nightmare for mental torture for me.
There is NO value of customer representative words. Before placing an order, I inquired about delivery time and commitment was given to me that I will have my product delivered before the end of August (August 28th, 2020) .
Array
I have received a damaged product after waiting for long 1 month. When I asked the staff to take it back, they are telling I have to send an email and call to Customer Care. After that when I called Customer Care, no one is answering. Then I managed to get Customer Care Email and sent and sent an email. Till now, I have not received any updates again. Worst experience with @saraf_furniture I would never suggest this one going forward to anyone.
I have called Customer Care for several times and asked for the refund. They have been not responding properly every time since day 1.
It's been more than 12 Days since I have raised complaint. There's no response till date. Every time they send automated same response saying - "Provide Order ID. We will check with senior team".
When I saw the review later on Google Maps, Instagram, etc, I was shocked. All they do is scamming to customers. Their process is simple : Take Money. Send a damaged product. Won't respond later. Close the issue.
Someone please provide me Raghunandan Saraf (CEO) Contact Number and Email ID. I have decided I'm going to file a complaint against this company.
Thanks,
Pranam
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I have called Customer Care for several times and asked for the refund. They have been not responding properly every time since day 1.
It's been more than 12 Days since I have raised complaint. There's no response till date. Every time they send automated same response saying - "Provide Order ID. We will check with senior team".
When I saw the review later on Google Maps, Instagram, etc, I was shocked. All they do is scamming to customers. Their process is simple : Take Money. Send a damaged product. Won't respond later. Close the issue.
Someone please provide me Raghunandan Saraf (CEO) Contact Number and Email ID. I have decided I'm going to file a complaint against this company.
Thanks,
Pranam
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+91 80 6741 4797
Kalyanpura Road, RIICO Industrial Area, Sardarshahar, Rajasthan, India - 331403
Owner needs to be behind the bars and made to wait and wait ... like they do to customers for a bail.
Am sure bad deeds will be made to pay soon