Saraf Furniture / Insaraf.com — substandard, low quality damaged bed and bedside tables

Address:

RIICO Kalyanpura Rajasthan, Churu, Rajasthan, 331403

I had ordered a Jaipur bed and bedside table on 27 Oct. i was promised it will be delivered in two weeks. however after repeated calls the insaraf staff kept on apoligising for delay and the order was delayed by 31 days. When u call up there order placing number these guys keep on changing within minutes and its just not possible to speak to same guy. They will make excuses that the guy u spoke earlier is busy. in addition they never let you speak to there incharges, HOD or senior staff it feels they are all hand in glove. Once they get payment they will talk softly but keep on fooling you. My delayed order finally arrived with all damages to footboard headboard and cracks in leg. They promise 100 % sheesham but they use mango wood plywood and do dark polish to hide wood itself very substandard bed and bedside tables were delivered. What they show and claim in images is different then actual . When within 2 hours i pointed out all the defects and send them mails with images . i requested for return and refund of items but they are hell bound not to process . They have send company so called senior technician who is actually hired from Easyfix Coy which is a third party. The carpenter what assesed at home looking at furniture is not what insaraf guys agree. They will quote some report which is sent by easyfix guys which is not allowed to be seen by us. which is again a violation of my rights. These guys will take all praises and feedback from customer when item is good but when we tell them its bad substandard and not as promised they will send there own guy to estimate.what is this logic.The company GM who claims so on google and in his facebook profile when communicated says i am responsible only for telangana. the company who claims all india presence with four showrooms General Manager cant even take responsibilty of furniture worth 35000. They all boast we provide LIFETIME WARRANTY for termite free .. in actuals when you read there terms and condition they are putting onus on the consumer to prove that too by paying money to some certifying agency on your own then they will decide on action. Friends they are just fooling and making money. I amsure out of 100 guys they wil dleiver 20% people with some genuiun stuff and rest as we indians are fools we 80% keep sufferring they grow bigger and bigger as a brand cos some media houses without taking actualfeedbacks promote them.Friends i feel totally cheated and mentally harrased by these guys. Infact at there hyderabad showroom when my relative and friends in uniform approached they have audacity to say we will see you in court. I feel all those who have been troubled and those whose issues they have not resolved fully should take up the matter to all consumer forums consumer courts and bring to notice of ministry. I know for we all common man its difficult but this is how these fraudsters are making merry on our hard earned money. I am surprised there so called enterprenur CEO of 2014which some news agency claimed is hiding and does not speak to anybody. Guys they are planning to open more stores across india too fool more like us. They need to mend there ways and it can only happen if we dont give up.