Saraf Furniture / Insaraf.com — supply of cracked solid wood curved easy chair order no: 1nsf99962133

Website:

www.insaraf.com/collections/easy-chairs

With reference to my order no: 1nsf99962133, i have raised a complaint for defective supply of solid wood curved easy chair. The part of the units was cracked on both legs and not useable.
I have been following up through email several times without any results. They have been promising that the complaint will be addressed but now nearly 6 months no action from their side.