Saraswat Bank — at the time of the deduction of my account money

At 11 o'clock in the morning on september 3, 2018, i went for rs 4000 from the icici bank atm in ghatkopar east. Receipt was received as the message was processed in all the process of withdrawal and the process was successful. But there was no money out of atm, but a message was received on my mobile phone but my money did not get paid.
As i gave the idea of this fact to saraswat bank officials, as per the law of the bank on 4th september, 2018, i have filed a complaint in this regard, but at the earliest, my dilemma should be removed and the money should be deposited in my account immediately.