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[Resolved]  Saraswat Bank — disappointing and frustrating behaviors -, bank manager m v rangnekar

My name is vijay narang, a customer of your bank who had visited the chembur collectors colony branch of your bank to transfer money since i have a account in the name of my grandson their and i wanted to transfer money from saving cub account to sb account, since he is a minor i had his mother who is the guardian of the acoount with me,. I wanted to transfer our own money in the account an amount of 1lac and had followed all the necessary procedures, signatures everything. The guardian of the account my daughter in law was also with me. Inspite of having all the things in place i was made to wait for 2 hours unnecessarily to withdraw my money by the bank manager m v rangnekar. This is not enough i was asked to give clarifications for my own investments and unduely made to wait till the transactions were done, i was asked 10 different unncessary questions to withdraw our own money. I am a senior citizen aged 66 years old and this caused a lot of inconvenience and unncessary trouble for me. Just to give you an instance i was called inside his cabin and made to wait till the time he spoke to someone on the phone for 20 mins

What gives you guys a right to treat a customer this way to transfer his own money, who has followed all procedures and has all the things in place. Why am i liable to answer irrelevant questions so as to why the money has to be transferred what are my investments and other irrelevant questions.

We are old civilized clients holding multiple accs with the bank. Hence this type of interrogation and behavior was disappointing and frustrating. Please take a due note of my complaint above and neccesary steps

Thanks
Vijay narang
Phone -[protected]
S/b cub account number - [protected]
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Complaint marked as Resolved May 21, 2019
matter resolved, action taken, pls close

Complaint Status


[May 21, 2019] Saraswat Bank customer support has been notified about the posted complaint.
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    Saraswat Bank
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    Saraswat Bank Phone
    +91 22 6600 5555
    +91 22 4157 2070
    Saraswat Bank Address
    Building No. 2, Topiwala Wadi, Swami Vivekanand Road, Goregaon West, Mumbai, Maharashtra, India - 400062
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