Saraswat Bank — Incompetent staff/ poor service at goregaon west sv road opp filmistan studio branch

Dear sir/ma'am,

I hope that I'm addressing the the right person else my concerns get directed to right personnel. Today, October 5, 2020, I visited saraswat bank (goregaon west- sv road branch) at around 11:45 am to deposit cash.

Firstly, the crowd management by the bank is really poor. There's no proper way that people(customers) follow social distancing norms and many of them(customers and staff) are not wearing masks thus violating Covid norms. However, none of the staff members take any initiative to ensure that it is followed.

Secondly, there is no proper directive for which counter is responsible for what and one only knows after enquirying from staff.

Thirdly, while standing for around 1hour in the queue, the casher (Swati Naik) allowed at least 3 of her acquaintances to jump the queue and serve them before common customers. One of her acquaintances whom she allowed was Mr Bhim Naval Vishwakarma. All this was overlooked by the security guard in charge( Mr. Vinay Pandey).

These personnel refused to reveal their identities and after much deliberation I got to know their names. These personnel weren't wearing any ID cards or didn't have name tents around their desks.

The branch manager was on a leave and Mr. Krishna Pai who was next in charge refused to take any satisfactory actions against Mrs. Naik.

This really brings in question the integrity of your bank and how much your care for your customers. More so this Covid pandemic period has been difficult for everyone and I or anyone would not want to face any dire consequences due to inefficiency and irresponsible of the staff of your branch.

I hope that you take a look into this matter and take strict action against your employees else I would have to consider my association with your bank.

Hoping for the best from you.

Thanks & Regards
Atharva Telang
athuli.[protected]@gmail.com