Sarathi Parivahan — submitted the fee online but no action taken by rto

A few days back i have applied for online driving licence renewal and i have succeeded and completed all the formalities along with the payment but didn't get any response so i went my rto and while submitting documents by them their system showed application is pending on one counter and application stage is on scrutiny stage on another counter, and in rto they were sending me from one counter to another counter, and now they are saying to submit application and fee again.

Application number:- [protected]
Name:- himanshu arora
Rto name:- delhi mall road
Application date :[protected]