Saravana Stores — complaint register not available at saravana, store, no.14, m. t. h road padi. chennai 600 050 and the carry bag for grocery item _reg.

After ban of plastic carry bag, the carry bag provided at subject cited store is not fit to carry the weight above five kg. Please refer today bill no. Pa/1819/6044765 dt.27.01.2019, the carry bag provided was torn off. I requested for other bag but the supervising authority decline the request. It was very painful experience ever as the carry bag carried by customer was not allowed to be inside. Further, if the carry bag was torn off, no arrangements to provide even after request. Further, the subject cited store has not provided any help centre with proper complaint register, contact no. To whom complaint to be registered for immediate resolution of the customer grievance. The attitude of all executive towards resolution of immediate grievance is totally negligence as approximately 10 supervising authority i approached to locate the complaint register, but it was not provided at all. Thus, it is requested that negligence of customers interest by such malafide behaviour may kindly be dealt vigorously. Resolution is awaited.