[Resolved]  Saravana Stores — delay and no confirmation of date for the replacement of defect cookware

Address:

Chennai, Tamil Nadu, 600044

We took geenchef branded tawa, pressure cooker, kodai etc from saravana stores, chrompet, chennai. Within the warranty period, defects found on items and we called geenchef customercare. They told us to returned those items to saravana stores and they will take it up. After that they told after 2-3 days, those items will be replaced. After 6 days, we contacted and they told there is no stock. We contacted after 1 day of this (7th day), they told tomorrow, you come to store in evening time, you will get your new items for sure. On 8th day when we contacted they are telling there is no stock. When items will come, you will get.