[Resolved]  Sargam Electronics — refrigerator not working properly

Address:New Delhi, Delhi, 110085

I purchesd refrigerator with invoice no. Spp-02204 on[protected] with extended warranty of 3 years. After one year it started giving problem, your engineer came 2-3 times to fix it but he was unable to do it, instead of fixing it he always give some new suggestions to off refrigerator for 2 or 3 days than it will start working.

Problem still persisting.

If you can fix it than do it otherwise change my refrigerator.

This is forth time i am registering the complaint.

Please take proper action otherwise i have to take further steps.
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Feb 24, 2019
Complaint marked as Resolved 
Sargam Electronics customer support has been notified about the posted complaint.
Jan 22, 2019
Updated by Rakesh_R
Send me the complaint number and do send some qualified engineer.
Verified Support
Jan 22, 2019
Sargam Electronics Customer Care's response
Dear Customer

Greetings from Sargam Electronics.

First of all we really apologies for the inconvenience caused.

Our Executive will contact you very shortly, .

Assuring you best possible service throughout.

Regards
Neha Madaan Arora
May 02, 2019
Updated by Rakesh_R
I purchesd refrigerator with invoice no. SPP-02204 on[protected] with extended warranty of 3 years. After one year it started giving problem, your engineer came 3-4 times to fix it and changed the pannel, gas pipeline and fan in the ice chamber but still the ice chamber is not working. Istead of fixing properly they always give some non scence suggestions to off refrigerator for 2 or 3 days than it will start working.

I have already made the complaint by call on 25-april-2019 but there is no response from your side till now.

Fifth time i am registering the complaint.

This is fifth time i am complaining about the refrigerator, if you can not solve the problem than change the refrigerator otherwise I will complaint in consumer court.

Mukesh Rawat
[protected]
Complaint comments 

Comments

Assured cashback not credited. And no follow up or customer service network.
They won’t even bother addressing ur complaint

I myself have been doing that since last year even to the owner of Sargam electronics Deepak Bansal, manager of sector 29 store in gurugram and service head KL Sachdeva for which I have all the recordings and proofs but nothing has been done till date.

They ain’t even willing to address the complaint because probably according to the owner and his associates they have sold the products by hook or by crook and their job is done

They are cheaters, money extortionists, they have traumatised me, harassed me in every possible way because I was alone but don’t be scared of anything people out govt is the best they will definitely do something

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    Sargam Electronics Phone
    +91 95 4000 7502
    +91 11 3321 9400
    +91 95 4041 4141
    Sargam Electronics Address
    Shop No-32, CSC No-5, DDA Market Sector 11, Rohini, Delhi, India - 110085
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